USA 800 deploys five different call center models.  We work with our clients to determine the appropriate call center model for your business and assign agents to your account based on contact complexity, volume, contact type and your budget. The result is a tailored call center environment ideally suited to manage your calls quickly, skillfully and with the best possible result.

Dedicated Inbound
In our Dedicated environment   we custom recruit, hire and train a group of agents that are  assigned exclusively to your program. They receive comprehensive training on your products and services, policies, culture, rebuttals, etc., thus allowing each to provide the highest level of customer support.  Consequently, it is no coincidence that these agents enjoy the highest ranking based on their job performance. .

Semi-dedicated Inbound
In this environment, agents manage inbound calls for  typically three to five clients. The semi-dedicated call center  model is ideal for campaigns involving sales and up-sells. Agents have advanced skill sets and are equally versed in your products and services, as the other clients they support. But because it's a shared resource with a per minute pricing structure, it is more affordable.

Shared Inbound
If you frequently experience large spikes in calls for product orders or inquiries, consider the shared call center environment. All inbound contacts are directed to a pool of agents that have the appropriate skill sets. Their product knowledge and understanding of your business, while not at the level of a dedicated environment, is sufficient to be able to handle these types of transactions. All have completed our core training program and have solid experience, plus additional training on your specific products or services.

Overflow to Shared
This model is designed to handle overflow from the dedicated and/or semi-dedicated environments. A call is queued for a designated threshold in the initial environment and automatically rolls into the shared contact center environment based on certain business rules you establish with us up front.

Outbound
At USA 800, we not only have quality inbound agents, we have some of the best outbound agents too. CSRs who excel at outbound types of contacts, including  follow up calls, appointment setting, information gathering, and other types of “soft sales” applications. If your sales team needs help qualifying leads or staying in touch with their valued customers and prospects, our outbound contact center environment is the answer.